Published on November 28, 2024
In AI Trends

redBus Builds Multilingual AI Copilots for Bus Operators, Travellers

At redBus, OpenAI’s models power chatbot interactions in India, while Anthropic’s Claude is being tested in Malaysia.

Image by Diksha Mishra

By Vandana Nair

With AI copilots trending across industries to assist with various tasks, one of India’s leading online bus ticketing platforms has ensured it is not left behind. redBus, founded in 2006 to address bus ticketing inefficiencies, has created an in-house copilot to help their travel partners run businesses smoothly. Now, their AI copilot for bus operators aims to support their partners by providing them with real-time, data-driven insights that can help streamline operations, improve decision-making, and ultimately enhance the overall customer experience. During an interaction with AIM, Anoop Menon, chief technology officer at redBus, said, “We feel that this tool can really help us improve our efficiencies externally, internally, and with our customers, and our partners.” The

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Vandana Nair

As a rare blend of engineering, MBA, and journalism degree, Vandana Nair brings a unique combination of technical know-how, business acumen, and storytelling skills to the table. Her insatiable curiosity for all things startups, businesses, and AI technologies ensures that there's always a fresh and insightful perspective to her reporting. She now hosts her tech segment 'Point Break' on AIM Tv.