During the Abhay Tripathi Memorial Lecture at the United Service Institution of India on July 21, the central government’s electronics and information technology secretary, S Krishnan, discussed the potential of AI to enhance governance, The Hindu reported.
In his lecture, Krishnan emphasised India’s journey in developing responsible AI and the forward-looking IndiaAI Mission, highlighting the country’s commitment to ethical and scalable AI development.
🧠📷 USI of India hosted the Shri Abhay Tripathi Memorial Lecture today on “AI and Governance”. Honoured to have Shri S. Krishnan, IAS, Secretary, Ministry of Electronics & IT, as the Guest Speaker sharing powerful insights on India’s digital future. #AI #Governance #USI pic.twitter.com/sy8CoTOgIU
— United Service Institution of India (@USIofIndia) July 21, 2025
“Grievances are now being addressed 25% faster on average due to the use of AI in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS),” Krishnan said.
Krishnan added that AI would also assist in evaluating credit scores and distributing loans. “Formal lending remains extremely low in India,” he said.
“A big business can get financing at 8-9%, but smaller or remote businesses get higher costs because of the high administrative costs and risks involved. Data flows from GST and other sources that can ascertain creditworthiness can help with access to debt,” Krishnan added.
According to the report, Krishnan stated that India is less susceptible to concerns about job losses linked to the rise of generative AI. He explained that the proportion of white-collar jobs in India is considerably lower compared to other nations.
“So, the risks of those jobs going away because of generative AI are not as grave in India as elsewhere, and this is one reason we don’t fear AI as much as other countries.”
Krishnan mentioned the following three significant AI summits: the first, addressing safety at Bletchley Park in the UK, the second, in Seoul, and the third, centred on AI innovation in Paris. The next summit is set to take place in Delhi, focusing on the effects of AI.
“This is a space where I think the embrace of innovation is more important, particularly in India’s context, both in terms of improving governance in India and in using it as an opportunity for the economy to lead into the next generation,” he added.
