Pega India as the Powerhouse Miniature

For global capability centres (GCCs) in India to become self-sufficient, the journey starts with aligning strategic priorities with their capabilities to maximise impact. But true self-sufficiency goes beyond mirroring global operations—it requires building strong core skills and deep expertise in key areas like transition risk, sustainability, and business transformation. Right from the start, Pega India, part of the global Pegasystems, has focused on building the right culture, one that fosters innovation, accountability, and ownership. In an exclusive interview with AIM, Goutham Parcha, vice president of the applications group at Pega, said, “We never wanted to be just an execution-focused office.”  The GCC, he said, was a microcosm of the global Pega, having peop