- Published on June 24, 2025
- In AI Features, IT Services
Indian IT’s Inevitable Evolution: From Headcount to Impact
Tech companies are transforming through AI-led productisation, demanding client-centric delivery, regulatory readiness, and talent with deep tech-business integration.
- By C P Balasubramanyam
Indian IT is undergoing a profound shift, from manpower-intensive service delivery to AI-powered productivity, productisation, and platformisation. Traditionally, Indian IT firms acted as backend enablers. However, the distinct boundary between service and product is eroding fast.
Industry leaders and emerging players agree that Indian IT companies can no longer rely on traditional models. According to Suhas AR, associate practice leader, HFS Research, a new approach called ‘services as software’ (SaS) is rapidly gaining ground, going beyond SaaS (software-as-a-service).
In this model (SaS), services turn into AI-infused, packaged, modular offerings, allowing firms to scale outcomes, rather than just headcount. While startups have already embraced this shift, larger firms a
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C P Balasubramanyam
Bala is a journalist covering Indian tech companies and startups from Bengaluru.
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