How This Coimbatore SaaS Firm Cracked Hidden Enterprise Problem Costing Millions
Founded in 2015, now based in Portland, Responsive supports more than 20% of Fortune 100 companies
- Published on April 13, 2025
- In IT Services
85% of ServiceNow India Resources are in R&D & Engineering, says President Paul Smith
The company currently runs over 200 agentic use cases in production, generating $325 million in annual savings.
- By Mohit Pandey
Agentic AI is no longer just a buzzword—it’s a tangible force reshaping how enterprises approach productivity. According to Paul Smith, president of global customer and field operations at ServiceNow, the rise of agentic AI is generating not just curiosity or anticipation, but real, measurable impact across organisations.
“There is hype, and yes, there’s FOMO (fear of missing out),” Smith admitted while speaking with AIM. Moreover, he noted that customers deploying agentic AI are seeing phenomenal results—reportedly achieving efficiency gains of 10%, 20%, 30%, even up to 40%.
Smith took BT, the telecom giant partially owned by Airtel, as an example, and explained that by leveraging ServiceNow’s Now Assist platform, the company has managed to resolve customer servi
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Mohit Pandey
Mohit writes about AI in simple, explainable, and often funny words. He's especially passionate about chatting with those building AI for Bharat, with the occasional detour into AGI.
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