- Published on May 16, 2025
- In Global Tech
Genpact Moves Beyond Automation to Build Agentic Enterprises
“Agents are doing a lot of work; humans are monitoring, augmenting and governing.”
- By Siddharth Jindal
The race to redefine enterprise operations with generative AI is well underway. While many companies are experimenting with automation and intelligent tools, Genpact is taking a more structured and ambitious path.
The company’s push into generative AI and automation is now converging into what it calls the agentic enterprise, where AI doesn’t just support the process, it becomes the process.
While speaking at AIM’s DES 2025 event, Aniruddha Ray, senior vice president of agentic products and platform engineering at Genpact, described this as “the most powerful construct in my lifetime”.
He outlined Genpact’s transformation under the ‘Genpact Next Strategy’. This strategy focuses on three pillars—leading with advanced technology, prioritising service lines an
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Siddharth Jindal
Siddharth is a media graduate who loves to explore tech through journalism and putting forward ideas worth pondering about in the era of artificial intelligence.
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