- Published on July 4, 2024
- In Deep Tech
Bengaluru Startup Builds AI Models That Contact Centres Can Run on the Edge
The size of SLMs developed by Gnani.ai are relatively smaller compared to an LLM like GPT-4 or even smaller LLMs like Llama-3
- By Pritam Bordoloi
Founded in 2017 by Ganesh Gopalan and Ananth Nagaraj, Gnani.ai is a Bengaluru-based startup that claims to facilitate over 1 million conversations daily with its product line, which is meant for contact centres.
The company has over 100 customers in banking and financial services, insurance, telecom, automotive and healthcare industries.
In May, the startup launched a series of voice-first SLM (small language models), trained meticulously on millions of audio hours of proprietary audio datasets and billions of Indic language conversations.
“What we're doing is something different, like a fusion of voice and text models. It's a multimodal model but right now we are focused on voice and text,” Ganesh Gopalan, the CEO of Gnani.ai, told AIM in an exclusive interview.
So far, th
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Pritam Bordoloi
I have a keen interest in creative writing and artificial intelligence. As a journalist, I deep dive into the world of technology and analyse how it’s restructuring business models and reshaping society.
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