- Published on April 24, 2025
- In Global Tech
Cursor’s Mishap Becomes a Cautionary Tale for AI Customer Service
But how do we fix it?
- By Supreeth Koundinya
Cursor, an AI-powered platform, recently earned the title of the ‘fastest growing SaaS platform’ of all time, reaching from $1 million to $100 million in annual recurring revenue in just 12 months.
When a product achieves that level of prominence, all eyes are on it. When users hit a snag, it doesn’t take long for the word to spread. It is even more concerning when they begin to drift away from the product.
These are the kinds of developments that have recently surrounded Cursor. Initially, several users reported that the app uninstalled itself from their devices. More recently, it was observed that Cursor automatically logged users out when they switched to another device.
When users reached out for assistance from Cursor, the AI-powered support agent fabricated a usage p
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Supreeth Koundinya
Supreeth is an engineering graduate who is curious about the world of artificial intelligence and loves to write stories on how it is solving problems and shaping the future of humanity.
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