- Published on November 27, 2024
- In AI Features
Why Everyone Wants to Partner with ServiceNow
“Our one-platform approach gives us a significant edge over competitors who rely on acquisitions to piece together solutions," said Sumeet Mathur, SVP and MD of ServiceNow India Technology & Business Centre.
- By Mohit Pandey
Founded two decades ago, Santa Clara-based software giant ServiceNow is a leader in enterprise workflow technology, changing how businesses manage tasks and streamline operations. Fred Luddy, the company’s founder, identified inefficiencies in enterprise task management and sought to create a unified platform that connects the silos of people, processes, and systems.
In September, the company released Xanadu, a range of new features in its latest Now Platform update. Among these innovations are ServiceNow AI agents, designed to enhance productivity round the clock across departments, including IT, customer service, HR, and procurement, which the company claims are grounded in reasoning abilities based on enterprise data.
These are now released in partnership with Microsoft, w
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Mohit Pandey
Mohit writes about AI in simple, explainable, and often funny words. He's especially passionate about chatting with those building AI for Bharat, with the occasional detour into AGI.
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