- Published on July 16, 2025
- In AI Features
The Luigi Warning: Can Indian Insurance Escape the AI Trap?
Indian tech companies are rapidly integrating AI into insurance operations, raising a tough question: How can we ensure our systems remain fair, transparent, and humane before it's too late?
- By C P Balasubramanyam
Luigi Mangione, a 26-year-old Ivy League graduate, created a national storm when he allegedly shot UnitedHealthcare CEO Brian Thompson. While some view him as a troubled individual, others see him as a symbol of rage against a system they believe is broken.
According to an NYPD intelligence report obtained by CNN, Mangione’s actions were allegedly fueled by deep resentment toward the health insurance industry and its perceived prioritisation of corporate profit over human care.
The tragedy has renewed scrutiny on lawsuits alleging that UnitedHealthcare uses AI tools like nH Predict to deny Medicare Advantage claims—supposedly overriding physicians' judgments and rejecting patient care due to flawed algorithms, which are reported to have error rates as high as 90%.
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C P Balasubramanyam
Bala is a journalist covering Indian tech companies and startups from Bengaluru.
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