Infosys has announced a strategic collaboration with Yorkshire Building Society on Wednesday to accelerate its digital transformation. The partnership aims to provide the financial institution’s mortgage, commercial, and savings customers with a mobile-first banking experience that simplifies financial interactions.
The collaboration will leverage cloud, data, AI, and cybersecurity solutions to help Yorkshire Building Society achieve its 2030 strategic plan, focusing on enhancing customer and employee experiences through digital operations.
“This transformation will empower our members and colleagues with the tools and services needed to deliver great customer outcomes, including major investments such as faster payments and enhanced security,” Patrick Connolly, director of change delivery at Yorkshire Building Society said.
To this Dennis Gada, executive vice president and global head of banking & financial services at Infosys, commented that “We are bringing our full suite of next-generation technologies to help them improve customer experience for their members, with a deeper focus on end-to-end digital channels.”
Meanwhile, Infosys has also launched an AI-driven suite, Infosys Topaz for SAP S/4HANA Cloud, to support enterprises in transitioning to SAP’s cloud-based ERP platform. The offering integrates generative AI into every stage of digital transformation.
Built on Infosys’ cloud framework, the suite includes industry-specific pre-built solutions and implementation guides, aiming to accelerate SAP S/4HANA Cloud adoption and operational modernisation.
In the recent January–March quarter of FY25 earrings call,CEO Salil Parekh, showed confidence in generative AI. During the press conference, he said, “We’ve seen growing demand from clients to partner with them on AI. They’re moving from a use case approach to an AI led transformation approach,” he said, saying that this is using AI agents, which are playing more and more of a critical role.
