- Published on September 4, 2025
- In AI Features
Could UX4G Fix Digital India’s Clumsy UI & UX Design?
The initiative addresses issues by introducing standardised design systems for both designers and developers
- By Supreeth Koundinya
Whether applying for a passport, a PAN card, or paying your utility bills, Indian citizens can access most of these services through web or mobile applications.
While these digital platforms promise convenience, sparing trips to government offices, the time saved is often consumed by navigating cumbersome user experiences.
Consider the mAadhar application. A case study from last year found that the maps feature on the website, designed to show nearby enrolment centres, “lacks comprehensive functionality, hindering users from efficiently finding centres.”
The study also noted that, “The OTP input boxes lack intuitiveness and have small dimensions, potentially causing difficulties.”
Such complaints about government websites are widespread online.
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Supreeth Koundinya
Supreeth is an engineering graduate who is curious about the world of artificial intelligence and loves to write stories on how it is solving problems and shaping the future of humanity.
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