- Published on August 19, 2025
- In GCC
NatWest takes its AI engagement further with OpenAI Deal
Focus is on fraud prevention, risk modelling, and customer service, ensuring that tech augments rather than replaces human engagement.
- By Shalini Mondal
Not many banks have a direct partnership with OpenAI. Instead, they prefer to go through Microsoft Azure, AWS, or Google Cloud, which offers a mix of regulatory caution, commercial pragmatism, and technology strategy.
The primary reason being banking is highly regulated, especially around data sovereignty, explainability, and compliance. A direct deal with OpenAI often translates to custom integration work and increased responsibility for governance, which is not preferred by banks in general.
Despite this, UK-headquartered bank NatWest partnered directly with OpenAI earlier this year. But why?
Banks that go direct often want early or exclusive model access along with more control over data handling and model fine tuning.
Gunjan Kumar, MD, global head of digital platforms and I
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Shalini Mondal
Shalini is a senior tech journalist, exploring the latest advancements in AI. When she's not reporting on the latest innovations, you can find her immersed in her next literary adventure.
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