- Published on August 19, 2025
- In IT Services
ServiceNow India Head Says AI Agents Can Shrink the Indian IT Bench
“You can actually build AI which learns on both sides and creates personalised recommendations for each employee.”
- By Mohit Pandey
India isn’t just a market for ServiceNow — it’s a core R&D hub. About 40% of its global product engineering happens here. That’s not limited to product creation; engineering teams here often work directly on large-scale deployments.
The platform-as-a-service company could possibly resolve one of Indian IT’s chronic problems: the bench.
ServiceNow's MD and GVP, India and SAARC, Ganesh Lakshminarayanan said that AI could match skills in real-time, recommend training, and push people into billable work faster, while reflecting on resolving the demand and supply conundrum of the Indian IT industry.
While speaking with AIM, he said that access to data on both the ends and AI agent's intervention would be critical to design such workflows.
“Assume that the
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Mohit Pandey
Mohit writes about AI in simple, explainable, and often funny words. He's especially passionate about chatting with those building AI for Bharat, with the occasional detour into AGI.
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