- Published on August 2, 2025
- In IT Services
Genpact Ditches Headcount Model for Outcome-Focused Approach
The new model leverages agentic AI to deliver results, fundamentally changing how value is created and measured.
Image by Nalini Nirad
- By Siddharth Jindal
“The Sholay days of ‘Kitne Aadmi The’ for the Indian IT sector are over,” quipped CP Gurnani, former CEO of Tech Mahindra, in a recent interview. His statement sums up a shift underway in the industry–a move away from valuing manpower to valuing outcomes, driven by AI.
This change is vividly portrayed by Genpact, a global technology and consulting firm. Like most enterprises, Genpact is in the early stages of its agentic AI journey and is strategically aligning its business model. The company is transitioning from a traditional full-time equivalent (FTE) model, where clients are billed based on the number of people assigned to a project, to a service-oriented, outcome-focused approach.
This new model leverages agentic AI to deliver results, fundamentally changin
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Siddharth Jindal
Siddharth is a media graduate who loves to explore tech through journalism and putting forward ideas worth pondering about in the era of artificial intelligence.
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